How to connect PriceLabs to ResNexus

How to Integrate PriceLabs with ResNexus

PriceLabs can send dynamic rates and extra guest fees to ResNexus listings for up to 729 days in advance.

Feature Availability

See what features work with your PMS. Click here to check which customizations are supported for your platform, so you know what options will be available once your listings are connected.

Before You Start

  • You must set up Groups in ResNexus before connecting to PriceLabs.
  • Ensure that units with different rates are not grouped together to avoid incorrect pricing updates.
  • Bedroom count is not fetched from ResNexus and must be manually set in PriceLabs.
  • Packaged and complimentary reservations are not shared by ResNexus via API so they won’t appear in Portfolio Analytics or the Report Builder. See Additional Options for details.

Step 1: Connect and Setup in ResNexus

  1. Log in to your ResNexus account.
  2. Go to Settings > Integrations Marketplace.
  3. Click Learn More under PriceLabs.
  4. Click Connect.
  5. On the registration page, click Register.

You will be redirected to the Groups page automatically.

Step 2: Create Groups for Your Units

  1. You should have been automatically redirected to Groups. If you are not already on the Groups page, select Groups from the right-hand side of the page.
  2. Click Create Group to open the Group creation window.
  3. Enter the Group Name.
  4. Check the box next to each Unit/Room that will be included in the group.
    1. If adding more than one unit, select a Master Unit from the drop-down.
    2. The Master Unit controls pricing updates for all units in the group.
  5. Click Save.

📌 Note:

  • Only group units if they have the same allowed number of guests and rates.
  • Do not group units with different rates, as PriceLabs will apply the same rate adjustments to all grouped units.
  • Ensure that group configurations match what is set up in PriceLabs.

Step 3: Locate Your Hotel ID in ResNexus

  1. Go to Settings > Direct Connect.
  2. Scroll to the PriceLabs section and select Settings.
  3. On the Registration tab, note your Hotel ID (this is unique to your property).

Step 4: Connect ResNexus to PriceLabs

  1. Log in to PriceLabs.
  2. Click "Add your listings" on the dashboard.
  3. Select ResNexus from the drop-down menu.
  4. Enter your Hotel ID and click Connect.
Your listings should now be added to your Pricing Dashboard.

Step 5: Set Bedroom Count in PriceLabs

Since ResNexus does not send bedroom counts to PriceLabs, you must set it manually:

  1. Go to Dynamic Pricing > Manage Listings.
  2. Click the pencil icon under the BR Count column.
  3. Select the correct number of bedrooms and click Save.
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Step 6: Reviewing & Syncing Prices

  1. Follow the Getting Started guide to set up your listings.
  2. Review your pricing and settings in PriceLabs.
  3. Enable Sync Prices for automatic updates, or click "Sync Now" to push updates immediately.
  4. Check your ResNexus account to verify updates

Additional Options

Extra Person Fee

In order to have the prices application for all occupancies for your ResNexus listings, you are required to set up extra person fees. 

Extra Adult Guest Pricing
You can configure extra adult fees through the Extra Person Fee module within customizations.


Refer to this help article for step-by-step guidance: Extra Person Fee

Extra Guest Pricing for Additional Guest Types like children, pets, etc.

  1. Go to Manage Listings → Extra Guest Mapping                                   
        
  2. For each hotel, click on the dropdown under Extra Guest Type                               
      
  3. Map the guest types supported in ResNexus (e.g., Children, Pets) and configure the extra charges accordingly
  4. Please make sure the guest types in PriceLabs match those in ResNexus.
    For instance, if Guest 3 in ResNexus is “Pet,” then set Guest 3 as “Pet” in PriceLabs as well.
  5. Click Save once your configuration is complete.
Once configured, these prices will be pushed to all room types in that hotel from the next sync onward. You may also trigger a manual sync to push them immediately and verify within ResNexus.

Note: If this option is not available, please re-import your listings from ResNexus. This step is required to enable extra guest setup for each hotel.

Upload Packaged and Complimentary Reservations

When using PriceLabs with ResNexus, it's important to be aware of certain limitations related to reservation data shared through their API:

  • Packaged Reservations Not Included
    ResNexus does not share Packaged reservations through their API. As a result, these types of bookings will not appear in Portfolio Analytics or the Report Builder in PriceLabs.

  • Complimentary Reservations Excluded from API
    Reservations marked as complimentary—typically bookings made through promotions where the cost is zero—are also not included in the data received via the API. Despite not appearing in reports, these bookings do count toward occupancy calculations in ResNexus.

If you want to include these reservations in your reporting, we recommend using the manual CSV upload feature in PriceLabs to add them to your data set. Here's how to: Upload Reservations Using CSV in Portfolio Analytics

Troubleshooting Common Issues

Issue: PriceLabs has sent the rates but it is not reflecting accurately in ResNexus

Cause: Rules can be set in ResNexus  to modify rates pushed by PriceLabs via the Yield management settings.
Solution: If discrepancies in the rates/bookings are observed, check the yield management rules within ResNexus to ensure PriceLabs rates are applied accurately.
  1. Navigate to the settings page and select Yield Management.

  2. On the Yield Management page, you have a few options for disabling Yield Management rules. Check and verify them accordingly.

Next Steps

✅ Review pricing and rules regularly.
✅ Join our Intro to PriceLabs Live Training for further insights.
✅ With these steps, your PriceLabs-ResNexus  integration should run smoothly!

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