PriceLabs Dynamic Pricing: Billing, Subscription, and Invoices
How does PriceLabs calculate your invoices?
PriceLabs is full of features and bells and whistles, but the one thing we've kept simple is our pricing plans; there are no commissions, and in every billing cycle you only get charged for the listings you use PriceLabs for.
Free trial: You get a 30-day free trial for our Dynamic Pricing product. You have access to all our features of Dynamic Pricing and no payment information or credit card is needed to access our free trial. Your 30-day free trial will start once you import your listings to PriceLabs.
Continuing after your free trial: Once the free trial is over you get to choose if you want to continue or not. To continue, enter your payment information on your billing page.
Paid Subscription for Dynamic Pricing
- Billing cycle: Your first billing cycle will start at the end of the free trial and subsequent cycles will start and end around the same time each month. So, if your trial ends on January 22nd, your first billing cycle will run from January 23rd through February 22nd, and you'll see an invoice from us on 22 of each month thereafter.
- Due date: We charge at the end of your monthly billing cycle. You will get an invoice on the last day of your billing cycle and the payment method on account is charged 2 days later. Subscription cost can be found here.
- Contract length: The billing is month to month and you can cancel any time. The final charges for the current month will be charged to you at the end of the billing month.
See our article here for information on pausing or canceling your account. - What's included: In any billing period after the free trial, we count how many unique properties we updated prices to regardless of the number of days synced, charge accordingly and we do NOT prorate charges.
- If you have 50 listings but only synced prices for 10 listings in a billing period, the invoice will be for 10 listings.
- If you have 50 listings, and 10 listings were turned on for sync all through the billing cycle, and 5 listings were turned on for sync midway during the billing cycle, the invoice will be for 15 listings.
- If you turn off the sync for a listing mid-way through a billing cycle, it will get included in the invoice for the current billing cycle but not in the invoices after that (as long as the listing stays turned off).
Child listings Charges
If the same property is used on PriceLabs through a PMS and Airbnb / VRBO (e.g., for PMSs that don't integrate with Airbnb yet, you might want us to send prices to both), you can map listings together so our systems know that it should be counted as one property. For the additional channel, we charge $1/month/child listing. If you don't do this, our systems can't recognize that it's the same property and you might be charged double amount.
Multi-unit Charges
If a listing in your PMS is linked to multiple units, it will show in PriceLabs as one listing but with the number of units next to it. Though only one listing appears on PriceLabs, the multi-units will still be charged at $4.49 USD/additional unit. If each unit has its own separate calendar in the PMS and have different pricing (listings are not mapped together as multi-units), they are then counted as independent listings. For more details on multi-unit mapping, check our guide here.
Paid (Additional Sync)
- You can either choose which time you want your properties to sync every day or let us automatically choose the time when the sync happens. There are no charges for making this choice. Every 24 hours - either via timed sync of default overnight sync, we update your rates automatically.
- However, if you want your properties to sync more than once in 24 hours, you can choose to use our additional sync feature. More about it here. For each additional sync, we charge an additional $1 per listing per additional sync. Note that if you have a multi-unit setup, you'd be charged $1 for each multi-unit.
- Please note that all the charges and invoices generated will be in USD (except for the users in Brazil, where the charges are in BRL)
- Additionally, for EU and other countries where debit cards are issued without CVV, only credit cards can be used as the payment method
Percentage Billing with PriceLabs
How does percentage billing work?
If you have opted for the percentage billing plan, then the cost of the subscription depends on the reservations you have received at your property/properties during the billing period
For every billing cycle, based on the stay details shared by your channel or Property Management System, we charge 1% of the amount charged for the stay. The reservation/booking dates, i.e. the day when your property was booked or reserved by a guest can fall outside the current month’s billing cycle. However, as long as the check-in at one or more of your properties happens during the current billing cycle, the particular check-in will be taken into consideration while calculating your invoice amount.
The complete list of channels / Property Management Systems that support percentage billing plan is mentioned here.
How to opt for percentage billing
- By default, all users are on the fixed billing plan. You can opt for the percentage billing plan by writing to us at support@pricelabs.co indicating your interest.
- If you are opting for this switch during your trial, then your subscription will start in the percentage billing plan from the first billing cycle.
- If you are currently paying via the fixed billing plan and want to switch to the percentage billing plan, then the change will be reflected in the next billing cycle.
Things to note:
- The start date of the reservation decides if a particular reservation is considered in a particular billing cycle. For example - if the billing cycle is from Jan 01 to Jan 31 and the reservation is from 30 Jan to 02 Feb, then the reservation will be considered in the January billing cycle.
- Our invoicing happens in USD only. In case your reservations are made in a currency other than USD, then we apply a conversion rate as of the invoice date.
- In case you have listings imported from multiple property management systems/channel managers, we recommend mapping these listings together to ensure the same reservation is not counted twice during billing.
- If you opt for a percentage billing plan, you will be continuing on the same plan throughout. Any requests to switch back to fixed billing will be evaluated on a case-by-case basis.
- Reservations data for a billing cycle is available in the CSV link specified within the invoice.
Terms used in percentage billing:
- Billing cycle: Your first billing cycle will start at the end of the free trial and subsequent cycles will start and end around the same time each month. So, if your trial ends on January 22nd, your first billing cycle will run from January 23rd through February 22nd, and you'll see an invoice from us on the 22nd of each month thereafter.
- Due date: We charge at the end of your monthly billing cycle. You will get an invoice on the last day of your billing cycle and the payment method on account is charged 2 days later.
- Contract length: The billing is month to month and you can cancel at any time. The final charges for the current month will be charged to you at the end of the billing month.
Additional charges (optional):
Customer API
If you have opted to use our customer API then we will charge you an additional $1 per listing that is syncing in the current billing cycle. This includes parent, child and multi-unit listings.
Additional sync
If you want your properties to sync more than once in 24 hours, you can choose to use our additional sync feature. For each additional sync, we charge an additional $1 per listing per additional sync. Note that if you have a multi-unit setup, you'd be charged $1 for each multi-unit.
List of channels / property management systems supporting percentage billing:
How to access your invoices & how to see which listings are you being billed for?
You will see a panel on the left-hand side; the tab "Dynamic Pricing Invoices" has all the invoice details. The columns on this page show: Invoice numbers, Billing cycles, Date invoice due, Date invoice paid, Amount due and Amount paid
Also, if you want to keep the invoices for records, you can click the PDF link in blue to download your invoice and if you want to see what listings you are being charged for - you can click the blue "CSV" link to see this quickly.
- Listing id is the unique number that your PMS assigns to a listing.
- First synced & Last synced in cycle are the columns where you can see what date to what date was a listing syncing.
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