How to pause or cancel your PriceLabs account

How to Pause, Cancel, or Delete your PriceLabs account?

While we’re sad to see you go, we understand and are here to help ensure a smooth cancellation process. Whether you’re pausing temporarily or leaving for good, this guide outlines the steps and important considerations.

Before You Start

  • PriceLabs retains the last synced rates, minimum stay rules, and customizations on your PMS/channel even after cancellation.
  • After cancelling, PriceLabs will no longer override any rates or rules—you’ll manage them directly on your platforms.
  • PriceLabs charges in arrears, meaning your final invoice will be generated at the end of your billing cycle.
  • Once the Sync Prices toggle is disabled, the user will no longer be billed for that listing in subsequent billing cycles.
  • To view or manage billing details, visit your account’s Billing page.

Pausing/Cancelling Your Subscription

  • This allows you to retain all your listings, settings, and customizations without being billed.
  • You can resume use without needing to set up your listings again.

How to Pause/Cancel Dynamic Pricing Subscription:

Temporarily stop syncing without deleting your account or data.

  • Head over to the Pricing Dashboard.
  • Turn off the “Sync Prices” toggle for your listings.
  • Once the 'Sync Prices' toggle is disabled, the user will no longer be billed for that listing in subsequent billing cycles.

Note: Avoid deleting listings when pausing—this prevents the need to redo setup later.

How to Pause/Cancel Market Dashboard Subscription:

Note: You will still be able to access the Market Dashboard for the remaining billing cycle after you turn the daily refresh switch off!

How to Pause/Cancel Revenue Estimator Pro Subscription:

  • Go to the Revenue Estimator Pro page, and click "Manage Subscription"
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  • Then, click "Cancel Subscription" to stop being charged monthly for new tokens. 

How to Pause/Cancel Listing Optimizer Subscription:

Delete Your Account:

Use this option only if you no longer wish to use PriceLabs and want all data removed.

Steps

  1. Turn off Sync for all Listings
  2. Turn off Market Dashboard Refresh
  3. Cancel your Revenue Estimator Pro Subscription
  4. Listing Optimizer Subscription
    Note: For steps 1 to 4, please see Pausing/Cancelling Your Subscription section above.
  5. Settle All Pending Invoices:
    1. Navigate to Billing >  Dynamic Pricing Invoices or Market Dashboard Invoices or Revenue Estimator Pro or Revenue Estimator Pro.
    2. Click Pay Now for any outstanding charges.

  6. Send Account Deletion Request:
    1. Email us at support@pricelabs.co from your registered account email.
    2. We’ll process the deletion once any outstanding balances are cleared.

Reminders

  • Download any needed data or invoices before requesting deletion. Once deleted, data cannot be recovered.
  • We can only delete accounts with no outstanding balance.
  • If you believe there’s a billing error or need an adjustment, email support@pricelabs.co before requesting deletion.