How to connect PriceLabs to Track Hospitality

How to Integrate PriceLabs with Track Hospitality

When actively syncing with Track Hospitality, PriceLabs will send rates and minimum stay requirements, along with check-in and check-out restrictions to Track listings for 540 days from today (see our article here on extending your pricing calenda). 

Before integrating your PriceLabs and Track accounts, you must first make sure each listing has one year's worth of rates, and generate two API keys in Track: a Channel API Key to retrieve units, and a Server API Key to post pricing from PriceLabs into Track. You can read Track's detailed instructions on how to do that are found here, or follow the same steps outlined below. 

Setting Up Track Hospitality for PriceLabs Access

Create a Distribution Channel in Track:
  1. Go to Configuration
  2. Select Distribution Channel

  3. Create New Distribution Channel

  4. Configure your channel.
    1. Reservation Type: this does need to be selected but will not affect the purpose of the channel. 
    2. Travel agent: Does not need to be selected or filled in.
    3. Select "all Units" if desired. Important: if you do not wish to have all units managed with PriceLabs, you will need to go to each unit within Unit profiles to the Channels Tab and activate the channel on each Unit. 
  5. Once you have saved your channel, select "edit" to go back into the distribution channel and retrieve your channel Keys

Generate API Keys

  1.  Go to Company Set up and select API Keys.

  2. Select +Server Key and add a new API Keys.

  3. Once you have generated your new Keys, this will be the screen that you are taken to. You can review these keys at any time. The most recently created Keys will be placed at the bottom of the list when sorting by ID (highest ID #).

Now that you have generated your keys you can head over to PriceLabs and plug them in! You will also need your domain which can be found at the top of any window in track and is https://{{Domain}}.trackhs.com/ 


Connecting to Track Hospitality 

Please make sure that Nightly Rate is selected for access in the PriceLabs channel. PriceLabs will ultimately sync to your Rack Rates, so please be sure the code for your rack rate type is RR and is allowed for the PriceLabs channel (or all channels). To edit your rate type names and codes click on Property Management from the left menu and select Rate Types.
Once you have those keys and their secrets, you can log into PriceLabs and press the "Add your listings" button to connect your accounts. Select Track Hospitality from the drop down menu and enter your keys, secrets, and URL in the appropriate boxes and click "Connect". Your Track Hospitality listings will then be imported into your PriceLabs account!


Once your listings have been imported, take some time to go through our Getting Started Guide or join one of our live onboarding training sessions during office hours, then start reviewing prices and setting customizations! When a successful sync has happened, you'll be able to see your PriceLabs rates on the Daily Pricing Screen in Track.


Enabling Reservation Data Access in Track Hospitality

In order to use the PriceLabs Portfolio Analytics feature, you must first allow PriceLabs to access reservation data in your Track Hospitality account. To do that, click to edit the PriceLabs channel settings

Once you are in the PriceLabs channel settings, in the API settings section click "Yes" on the line that reads "All reservations available" 

Reservation information is fetched once per day so you will be able to use the Portfolio Analytics feature 24 hours after allowing PriceLabs to access your reservation data. 

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