When you remove a customization from PriceLabs, it's important to understand that the system does not automatically revert to default settings on your OTA or PMS. Instead, the last pushed customization will remain active until you manually update the settings.
To avoid potential issues, you must make the necessary changes before removing a customization.
Important Note on Restriction-Based Customizations
This applies specifically to restriction-based customizations such as:
- Minimum Stay settings (default or overrides)
- Check-in and Check-out restrictions
If you turn OFF these settings in PriceLabs, the last pushed restriction will still remain on Airbnb or your PMS.
Steps to Remove a Customization Correctly
- Update the setting in PriceLabs → Make the desired changes.
- Sync your account → Click "Sync Now" to push the updated settings.
- This ensures that the latest information is applied to your platform, preventing discrepancies.
- Only then, turn off the customization.
If you skip Step 2, the old customization will continue to exist on your platform. Simply removing it from PriceLabs will not remove it from your PMS/OTA.
Let's understand this in more depth.
Removing/Updating Minimum Stay Customizations
PriceLabs allows you to apply Minimum Stay settings at different levels:
- Listing Level
- Group Level
- Account Level
- Date-Specific Overrides
Note:
- Date-Specific Overrides require a default Minimum Stay at the listing level.
- If you don’t have a default Minimum Stay at the listing level, you can still use overrides at the group/account level (not recommended but possible).
Removing a Default Minimum Stay
If your listing had a default Minimum Stay and you want to change it, follow
- Example: You previously set a default minimum stay of 3 nights but now want 1 night for weekdays and weekends.
Solution:
- First, update the Minimum Stay in PriceLabs to 1 night for weekdays and weekends.

- Click "Sync Now" to push the new setting.

- Then, turn off the customization.

Removing a Date-Specific Override
If you had an override pushing a different Minimum Stay for certain dates, follow the same rule.
- Example: An erroneous override of 250 nights was pushed to the PMS in the last sync.

❌ If you simply remove the override, the 250-night restriction will still remain because that was the last pushed setting.
✅ Solution:
- First, click on the override and remove it.
- Sync immediately so the default Minimum Stay (e.g., 4 nights) replaces it.

Tip: If the override is removed, the default Minimum Stay will be pushed in the next sync. However, syncing immediately ensures the update is applied without delay.
Removing/Updating Check-in & Check-out Restrictions
Check-in and Check-out restrictions work the same way as Minimum Stay settings.
- Example: You had specific Check-in and Check-out restrictions set in PriceLabs. Now, you want to allow check-in and check-out on all days.
❌ If you simply turn off the toggle, the restrictions will still apply on your PMS/OTA.
✅ Solution:
- Instead of turning it off, update the restriction settings first in PriceLabs.

- Click "Sync Now" to push the update.

- Only then, turn off the customization.

Additional Notes
- If you unsubscribe from PriceLabs, the last pushed prices will remain on your platform.
- If you want fixed prices before unsubscribing:
- Create a Date-Specific Override for the entire calendar.
- Set the desired fixed price.
- Sync one last time before turning sync off for all listings.
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