Check-in & Check-out feature
At PriceLabs, we understand that as a property owner or manager, you may want to restrict guest check-ins or check-outs on specific days. For example, you might want to avoid scheduling cleaners on Sundays or ensure that guests stay through Saturday rather than checking out that day.
Before You Start
- Check-in/Check-out restrictions are available only for select Direct Channels and Property Management Systems.
- Refer to the Check-In/Out Restrictions Availability table below to check compatibility.
- Smart Check-in Check-out Settings is an advanced feature is available only by request and applies exclusively to users with PMS or channels that support check-in/out restrictions. To activate it to your account, please reach out to support@pricelabs.co.
Setting Up Check-In/Out Restrictions
Default Check-In/Out Restrictions
To configure check-in/out restrictions at the listing level, follow these steps:
- Navigate to the Pricing Dashboard or the Review Prices page.
- Click Edit in the Customizations section.
- Go to the Stay Restrictions section, select and enable the toggle for Check In/Check Out.
- Under Allow Check-In On, select the days you want to permit check-ins.
- Under Allow Check-Out On, choose the days you want to allow check-outs.
- Click Save Changes.
Last Minute Check-in/Check-out Rules
You can create a separate set of restrictions specifically for last-minute bookings under Last Minute Check-in/Check-out from the same page. This allows you to set a different Check-in/Check-out rules for days that are getting closer.
- From the same page as above, click +Add under Last Minute Check-in/Check-out
- Under Allow Check-In On, select the days you want to permit check-ins.
- Under Allow Check-Out On, choose the days you want to allow check-outs.
- On the apply within space enter how many days from today would you like these rules to be applied.
Group or Account Level Check-In/Out Restrictions
To apply restrictions at the group or account level:
- Navigate to Dynamic Pricing > Customizations.
- Select the group or account you want to customize and click Edit.
- Enable the toggle for Check-In/Check-Out.
- Under Allow Check-In On, select the days you prefer for check-ins.
- Under Allow Check-Out On, choose the days you prefer for check-outs.
Applying Check-In/Out Restrictions on Specific Dates
You can apply restrictions to specific dates using the Date-Specific Override feature. To apply restrictions at the in the listing calender:
- Click or click and drag across the dates you wish to apply the Date-Specific Override.
- Under Stay Restriction, enable the Check In / Check Out toggle and enter your preferred rule.
- Click Add.
To save check-in/out restrictions successfully in overrides:
- Both the Allow Check-In and Allow Check-Out fields must be populated.
- You much have a default Minimum Stay Settings and Check In - Check Out already set for your listing.
Smart Check-In/Out Settings
This advanced feature is available by request and applies only to users with a PMS or channel that supports check-in/out restrictions.
To activate this feature, please reach out to support@pricelabs.co.
There are two available options:
1. Block Check-In/Check-Outs That Leave Orphan Gaps
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This setting prevents bookings from creating orphan gaps as defined in your settings.
Example Scenario:
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For bookings after 30 nights from today, no guests will be allowed to check in or check out on dates that could create a 1-night gap.
Calendar Behavior Based on the Settings:
Check-Out Restriction:
- No guests can check out on the 14th, as this would create a 1-night gap.
- Guests must check out on the 15th instead.
- For a 2-night gap, guests will need to book both nights, even if the minimum stay restriction is set to 1 night.
Check-In Restriction:
- No guests can check in on the 21st, as this would create a 1-night gap.
- Guests must start their stay on the 20th or the 22nd to avoid leaving a gap.
2. Allow Check-In/Check-Outs on Adjacent Nights
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This setting overrides your default check-in/check-out options to open up availability on adjacent nights, reducing potential gaps.
Example Scenario:
- If you have a booking from Wednesday, June 7th, to Tuesday, June 13th, this would normally leave gaps in availability.
- Default settings:
- Check-In: Fridays
- Check-Out: Wednesdays
Without This Setting:
- If there’s a booking from Wednesday, June 7th, to Tuesday, June 13th, this would normally leave gaps.
- Guests wouldn’t be able to check in on Tuesday, June 13th, or check out on Wednesday, June 7th, leaving empty days unbooked.
With This Setting Enabled:
- Check-in is allowed on Tuesday, June 13th.
- Check-out is allowed on Wednesday, June 7th.
- This ensures no gaps in your calendar and maximizes booking opportunities.
Check-In/Out Restrictions Availability
*The details in the table above are subject to change, as we continue to add support for more PMSs in the coming months. If your PMS is not listed or you would like to confirm the information, please contact us at support@pricelabs.co.
Frequently Asked Questions
- "I reviewed the table, and my PMS is not listed. What can I do?"
- Answer: Coordinate with your respective PMS or listing channel to set up check-in/check-out restrictions.
- "The table shows 'YES' for check-in only. What should I do about check-out?"
- Answer: Set up check-out restrictions directly in your PMS or listing channel.
Videos
Check In - Check Out
Smart Check-in Check-out
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