How to Integrate PriceLabs with Sympl

PriceLabs can send daily rates, minimum stay requirements, weekly and monthly discounts, and extra person fees to Sympl for up to 1.5 years in advance.

Before You Start

Before proceeding with the integration, keep the following in mind:

1. Listings from Sympl connect to PriceLabs through Tokeet integration.
2. If your Sympl rental has existing rates, PriceLabs will replace them with its own rates.
3. Your Sympl website will display PriceLabs rates for rentals using PriceLabs.
4. A single Sympl account cannot be split across multiple PriceLabs accounts.

Step 1: Connecting Sympl to PriceLabs

1. Log into PriceLabs.
2. Click "Add your listings" (if you have no listings) or "Add/Reconnect Listings" (if you already have listings).
3. Select "PMS / Channel Manager" and choose "Tokeet" from the dropdown.
   
   
   
   
4. Click "Connect with Tokeet" and you will be redirected to Tokeet's website to authorize PriceLabs to pull your properties. Log in to your Sympl account and click "Continue" to confirm.
   
   
   
   
5. Once connected, your Sympl listings will appear in your PriceLabs dashboard

Step 2: Reviewing & Syncing Prices

1. Follow the Getting Started guide to set up your listings.
2. Review your pricing and settings in PriceLabs.
3. Enable Sync Prices for automatic updates, or click "Sync Now" to push updates immediately.

Step 3: Reviewing and Refreshing Prices in Sympl

1. Head to your Sympl Account
   
1. You'll see PriceLabs daily rates for the next one year and six months rates on the rates table for your listings. You will see them as rate category "default", with PriceLabs in the rate name.
   
2. If your Sympl rental had existing rates, these will be erased and replaced with rates from PriceLabs.
   
2. Manually refresh your rates in Rental Overlay as mentioned in below screenshot.
   
   
1. This will allow your rates to appear on your Sympl calendar
   

Auto Push Rates to API Channels

Pricelabs rates will be auto pushed for your API Channels if both requirements are met:

1. You have set rate mapping.
   
2. Auto sync is enabled.
   
   

Same thing applies to CM2 channels like Trip.com and Tiket.

1. For these CM2 channels rate mapping should be set and Auto sync should be ON.
   
2. If no rate mapping record is found for the room, it will push the Sympl category & Channel rate plan that was selected in the last manual rate push, like for Holidu, GVR, Marriott and Rentals united.
   

Exception for Expedia

Rates will not be automatically pushed to Expedia. If you have listings connected to Expedia via Tokeet, please manually push the prices.

Does the feature turn on automatically?

No, it works only when below two conditions are met:

1. Rate mapping added for respective channel
2. Auto sync toggle enabled for respective channel
   

When are the rates pushed?

PriceLabs syncs your prices with Sympl once daily. If you have made any changes with the pricing or simply want to push updates immediately, you can click Sync Now from your PriceLabs Calendar and the rates will reflect in Sympl in a few minutes.

How do you opt out of "Auto Push Rates to API Channels" if you want?

In Rates tab, disable Auto Sync toggle if user does not want to use this feature.

Troubleshooting Common Issues

Rates No Appearing in Sympl

If your PriceLabs rates are not appearing on your Sympl calendar, follow these steps to refresh them manually:

1. Log in to your Sympl account.
2. Go to the base rate settings for your rental and click Save.
3. Navigate to the rates table, select one of your PriceLabs rates, and click Save again.
4. Refresh your browser to see the updated rates.

Next Steps

✅ Review pricing and rules regularly.
✅ Join our Intro to PriceLabs Live Training for further insights.

✅ With these steps, your PriceLabs-Sympl integration should run smoothly!

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