How to connect PriceLabs to Kross Booking

How to Integrate PriceLabs with Kross Booking

PriceLabs can send daily rates and minimum stay requirements to Kross Booking for up to 540 days in advance.

Feature Availability

See what features work with your PMS. Click here to check which customizations are supported for your platform, so you know what options will be available once your listings are connected.

Step 1: Prepare Your Kross Booking Account

  1. Log in to your Kross Booking account.
  2. Request PriceLabs activation via ticket in Help center → Support request
  3. Once the Kross Booking team confirms that PriceLabs is activated, access your Kross Booking account
  4. Enable ONLY ONE master rate plan for PriceLabs
    1. Navigate to Channel Manager → Rates configuration → PriceLabs Rate Configuration



    2. Assign the same rate plan to all listings you wish to import to PriceLabs



  5. Ensure the coordinates are set for all units
    1. Navigate to Configuration → Housing Units → Typology



    2. Click on +New Typology to add new types or click on the blue arrow next to one of the types



    3. Under position, set your property address then click on the map to get the coordinates



  6. Fetch your Hotel ID. This appears on your Kross Booking url : https://sandbox-pricelabs.krossbooking.com/
  7. [Optional] If your KrossBooking account is multi-structure, fetch your Account ID under substructures.



Step 2: Connecting Kross Booking to PriceLabs

  1. Log into PriceLabs.
  2. Click "Add your listings" (if you have no listings) or "Add/Reconnect Listings" (if you already have listings).
  3. Select "PMS / Channel Manager" and choose Kross Booking from the dropdown.
  4. Enter your Kross Booking Hotel ID in the Hotel ID field
  5. [Optional] Enter your Account ID if you have multiple hotels in your account and need to import a specific hotel to PriceLabs



  6. Click Connect
  7. Once connected, your Kross Booking listings will appear in your PriceLabs dashboard

Step 3: Set PriceLabs as the Master Channel in Kross Booking

  1. Log in to your Kross Booking Account
  2. Navigate to Channel Manager → Derivations → Derivation between channels



  3. Set PriceLabs as the Master channel for all other channels



Step 4: Reviewing & Syncing Prices

  1. Follow the Getting Started guide to set up your listings.
  2. Review your pricing and settings in PriceLabs.
  3. Enable Sync Prices for automatic updates, or click "Sync Now" to push updates immediately.
    1. It may take a few hours for PriceLabs rates to update in Kross Booking
  4. Check your Kross Booking account to verify updates
    1. Your PriceLabs rates and minimum stay requirements will appear under Channel Manager → Availability and prices panel as shown below



Additional Setup Options / Features Supported

Blocked Dates

To ensure PriceLabs recognizes blocked dates, set up a recognized blocked status in Kross Booking. Here's how:
  1. Navigate to Configuration → Housing Units → Booking Status



  2. Click on +New to add a new status



  3. Enter one of the following recognized statuses on the State field then click Save
    1. closed
    2. blocked
    3. owner
    4. block
    5. blocke
    6. chiuso
    7. propri



Troubleshooting Common Issues

Prices Not Matching

If prices in Kross Booking are not matching PriceLabs, keep these in mind:


  1. PriceLabs updates Kross Booking only ONCE DAILY. Prices may not appear immediately after changes so give it some time to reflect.
  2. Ensure that only one rate plan is assigned to PriceLabs to enable syncing. Navigate to Channel Manager → Rates configuration → PriceLabs Rate Configuration to confirm.
If prices are still not matching after confirming the above, follow these steps:
  1. Navigate to Channel Manager → Availability and Prices Panel.
  2. Click the PRIORITY PL button to prioritize retrieving PriceLabs rates in the Kross Booking queue.


WarningAs this is a special command, use this feature sparingly, as it would render the button useless.

NotesNote on Minimum Stay: By default, PriceLabs syncs both minimum stay (minstay) and minimum stay on arrival to Kross Booking. If you'd prefer us to sync only minimum stay on arrival, please reach out to us at support@pricelabs.co and we can configure this for your account.

Next Steps

✅ Review pricing and rules regularly.
✅ Join our Intro to PriceLabs Live Training for further insights.
✅ With these steps, your PriceLabs-Kross Booking integration should run smoothly!