How to Integrate PriceLabs with E4jconnect/VikBooking

How to Integrate PriceLabs with E4jconnect/VikBooking

PriceLabs can send dynamic prices and minimum stay restrictions to your listings for dates up to 1 year from today.

Before You Start

  1. If you'd like to reduce this pricing window to optimize your server load, feel free to reach out to support@pricelabs.co — we’d be happy to assist with the adjustment.
  2. PriceLabs syncs rates only to Standard Rate plans, which must be the parent rate plan.

Step 1: Install the E4jConnect-PriceLabs Plugin

  1. Download the E4jConnect-PriceLabs plugin from this link.
  2. Log into your E4jConnect/VikBooking website (WordPress).
  3. Navigate to Plugins from the left-side menu bar.
  4. Go to Plugins > Add New Plugin / Upload Plugin.
  5. Select the downloaded E4jConnect-PriceLabs plugin (.zip file).
  6. Ensure the plugin is installed correctly and activated.

Step 2: Install VikUpdater Plugin for Update Notifications

Since WordPress does not automatically detect updates for E4jConnect-PriceLabs Plugin, you need to:
  1. Download the VikUpdater plugin from this link.
  2. Install it using the same steps as above.
  3. How VikUpdater Helps:
    1. This plugin notifies you whenever a new version of the E4jConnect-PriceLabs plugin is available.
    1. You must manually update the E4jConnect-PriceLabs plugin whenever you see an update notification badge.
    2. To update, simply follow Step 1—the provided download link in step 1 will always point to the latest version.
Warning
If the plugin is outdated or not set up correctly:
  1. PriceLabs may push rates successfully, but they won’t sync in E4jConnect.
  2. Only the latest version and correct setup ensure smooth data syncing.

Step 3: Retrieve or Create an API/APP Account

To connect your property, you need an API/APP Account in E4jConnect. Follow the steps below to find or create one:
  1. Find Your API/APP Account Credentials:
    1. Open the Vik Channel Manager on your WordPress/Joomla website.
    2. Navigate to the Settings page → App Accounts section.
      (If you don't see this section in your Channel Manager, then it means you currently have no active API/APP accounts, and so you should proceed with the creation of a new API account)
    3. Find your active account and click the gear icon (⚙️).
    4. Note down your Account Email ID and API Password.
  2. Create an API/APP Account (if you don’t have one):
    1. Download and install the E4jConnect Mobile App from: Google Play Store(Android) / App Store (iOS)
    2. Follow this guide to create an API/APP Account.
    3. Once created, retrieve the credentials using the steps above in “Find Your API/APP Account Credentials”

Step 4: Ensure You Have a "Standard Rate" Plan for Your Listings

  1. PriceLabs syncs rates only to Standard Rate plans, which must be the parent rate plan.
  2. The rate plan name must include, character for character: "Standard Rate". 
  3. If you don’t have a Standard Rate plan, please create one before proceeding with the PriceLabs connection. Alternatively, you can rename an existing parent rate plan to include, character for character, "Standard Rate" to ensure compatibility.

How to Create a "Standard Rate" Plan in VikBooking?

  1. Open VikBooking from the right menu bar.
  2. Click on "Rate Plan" in the top navigation bar.
  3. Select "Types of Price".
  4. From here, create a "Standard Rate" plan.
  5. Make sure this is a parent and stand-alone rate (no "derived"), because it should identify your listings base rates.
☑️You are free to configure additional rate plans, like "Non refundable rate", "Weekly rate" etc.. but having a "Standard Rate"  plan is mandatory.

Setting Default Costs for the Standard Rate Plan

  1. Ensure all of your listings/room-types have got rates defined for the "Standard Rate” plan.
  2. How to Add Default Costs for Each Listing?
    1. Open VikBooking from the right menu bar.
    2. Click on "Pricing" in the top navigation bar.
    3. Select "Rates Table".
    4. From here, you can set the default costs for the Standard Rate plan.

Verifying Default Rates for the Standard Rate Plan

To confirm that every listing has default rates set for the Standard Rate plan:
  1. Open VikBooking from the right menu bar.
  2. Click on "Pricing" in the top navigation bar.
  3. Select "Rates Overview".
  4. From here, you can check that every listing has default rates assigned to the Standard Rate plan.
  5. You can also test the configuration through the booking process, by making sure choosing the "Standard Rate" is allowed when booking a listing/room-type for a specific number of nights of stay.

Step 5: Connect to PriceLabs

  1. Log into PriceLabs.
  2. Enter the retrieved Account Email ID and API Password.
  3. Enter your website’s base URL.
  4. Click Connect to complete the setup.
Now you should be able to review your listings in PriceLabs. Kindly note that each room type will be imported in PriceLabs as a listing, so that you can review each room type individually. Furthermore, you will be able to sync prices and restrictions for each room type individually.

Step 6: Reviewing & Syncing Prices

  1. Follow the Getting Started guide to set up your listings.
  2. Review your pricing and settings in PriceLabs.
  3. Enable Sync Prices for automatic updates, or click "Sync Now" to push updates immediately.
  4. Check your E4jconnect/VikBooking account to verify updates

Additional Information

Where Can I Find the Queue Pushed from PriceLabs?

  1. You can view the queue in the WordPress administrator section under the "PriceLabs" admin-widget, available in VikBooking as well as in the Channel Manager.
  2. The data pushed from PriceLabs to E4jConnect gets queued with a status of "Pending" (ongoing).
  3. These queues are processed automatically via a scheduled hook, and their status updates to "Completed" once processed.

Why Do Prices Take a Little Longer to Update on OTAs When Pushed from PriceLabs?

  1. Direct price updates on E4jConnect (PMS/CM) reflect on OTAs like Airbnb within ~2 minutes because they trigger real-time updates.
  2. However, PriceLabs updates go through the queued processing system (explained above), which takes a little longer to sync with OTAs.
  3. This slight delay is due to the asynchronous processing of queued updates rather than an instant API push.

Troubleshooting Common Issues

Issue: Rates Not Syncing Even After a Successful Push?

Possible Cause: Outdated E4jConnect-PriceLabs plugin or incorrect setup.
Solution:
  1. Download VikUpdater to receive update notifications for E4jConnect-PriceLabs plugin from this link.
  2. Download the latest version of the E4jConnect-PriceLabs plugin from this link.
  3. Login to E4jConnect/VikBooking website (WordPress)
  4. Navigate to Plugins → Add New Plugin / Upload Plugin.
  5. Select the E4jConnect-PriceLabs plugin (.zip file) downloaded.
  6. Ensure the plugin is installed correctly and activated.
  7. Then follow the same above mentioned process for the VikUpdater plugin installation.
Possible Cause: Data pushed from PriceLabs gets queued in E4jConnect, where the plugin’s hooks (e4jconnect_pricelabs_cron_process_queue,
e4jconnect_pricelabs_cron_flush_queue) should process them. Due to an issue, these  queues never get processed.
Reason: WP-Cron (WordPress’s scheduled task system) is either disabled at the application or server level.
Solution: 
  1. Check if WP-Cron is active by following this official guide. 
  2. Use a plugin to verify WP-Cron status:
    1. Several free WordPress plugins can help, but the best option is WP Control.
  3. If WP-Cron is disabled, enabling it should resolve the issue. 🚀
If the issue still persists, please create a ticket with E4jConnect Support, since they own and maintain the plugin and also reach out to PriceLabs for further troubleshooting.

Issue: “Invalid Login Credentials” Error

Cause: PriceLabs fails to connect due to incorrect API credentials.
Solution:
  1. Ensure you’re using the Mobile App Account Email ID and API Password (not the E4jConnect Account login).
  2. Follow Step 3 to verify your credentials.

Issue: “Unable to get your listing rates” Error

Cause: PriceLabs is unable to fetch listing rates from E4jconnect.
Solution: This error occurs when we are unable to retrieve rates for your listing from E4jconnect. Please contact support@pricelabs.co, and we will coordinate with the E4jconnect team to resolve the issue.

Issue: “It seems there are no rates for your listing in e4jconnect” Error

Cause: PriceLabs attempted to fetch rates for your listing from E4jconnect but found no default or daily rates set up, resulting in no rates being retrieved.
Solution: Ensure that your listing has rates configured for at least 365 days from today in E4jconnect. For step-by-step guidance, refer to “Step 4: Ensure You Have a 'Standard Rate' Plan for Your Listings” in this article. Follow all instructions carefully and try again. If the issue persists, please contact support@pricelabs.co.

Issue: “It seems there is no standard rate plan, which must be the parent rate plan setup for your listing in E4jconnect” Error

Cause: PriceLabs successfully fetched rates from E4jconnect but did not find a Standard Rate plan for your listing.
Solution: 
  1. Make sure that your listing has a Standard Rate plan which must be the parent rate plan set up in E4jconnect/VikBooking, and that the rate plan name includes, character for character: "Standard Rate".
  2. For detailed instructions, refer to “Step 4: Ensure You Have a 'Standard Rate' Plan for Your Listings” in this article. Follow all steps carefully and try again. If the issue persists, please contact support@pricelabs.co.

Issue: “Some days in your listing calendar are missing daily rates under the Standard Rate plan” Error

Cause: PriceLabs successfully fetched rates for your listing from E4jconnect, and while a Standard Rate plan was found, some dates in the daily rates did not include rates for this plan.
Solution:
  1. Please ensure that your listings/room types have rates defined under the "Standard Rate" plan in E4jconnect/VikBooking.
  2. For detailed guidance, refer to “Step 4: Ensure You Have a 'Standard Rate' Plan for Your Listings” in this article. Follow each step carefully and try again. If the issue persists, please contact support@pricelabs.co.

Next Steps

✅ Review pricing and rules regularly.
✅ Join our Intro to PriceLabs Live Training for further insights.
✅ With these steps, your PriceLabs-E4jconnect/VikBooking integration should run smoothly!

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