How to connect PriceLabs to CiiRUS

How to Integrate PriceLabs with CiiRUS

When successfully syncing with CiiRUS, PriceLabs can send dynamic rates and minimum stay requirements for your listings for dates up to 540 days from today (see our article here on extending your pricing calendar beyond that point)It only takes few minutes to connect your CiiRUS account to PriceLabs, we have detailed the steps for connecting your CiiRUS listings with PriceLabs below.

Connecting to CiiRUS

Before connecting, you will need to reach out to CiiRUS Technical support at support@ciirus.zendesk.com to let them know that you want to connect your CiiRUS properties with PriceLabs and make sure each listing in CiiRUS has a unique rate name. 

Step 1. When you've heard from CiiRUS support that your account is ready to be connected to PriceLabs, log into CiiRUS and go to "Channel Manager," select "Supersites" under "Other Channels"

Step 2. Go to the top of the screen and select the tab called "Configure properties for your agents" then select the agent "PriceLabs" from the drop down menu.

Step 3. After PriceLabs is selected as the agent you will need to click "Add Property" at the bottom of the page, select all the properties, then click "Add".


Step 4. Check that you have the correct rate set and description assigned then check "Enable Property" box to enable them. Also, make sure that the "Use Nightly Floor Rates" switch is unchecked (not selected)

Step 5. Now come to PriceLabs and click the "Add your listings" button. Select CiiRUS from the drop down menu and enter your CiiURS ID (ID near your Account name see below picture). Click "Connect" and all of your enabled CiiRUS listings will be imported to PriceLabs. 


Now that you have added you CiiRUS properties to PriceLabs, Head over to our Getting Started Guide to learn more about PriceLabs. We also recommend joining our live trainings to get a good tour of the system and available customizations. 

Resolving Missing Rate Band Issues

If you are seeing notifications that rate bands are missing for your CiiRUS listings, you will need to add a date band with a daily rate that covers at least two years and a minimum stay requirement of at least 1 night. This is done by editing the rate set for each property and adding on additional bands at the end of the current rate set. If you are an existing PriceLabs customer, you can add additional date bands to your existing PriceLabs rate set for each property.

If the property getting the error does have date bands that cover dates beyond two years, check to make sure the rate set for that property has a unique name. When syncing to PriceLabs all CiiRUS listings must have unique ret set names. 

Once additional date bands have been added to your properties in CiiRUS, or rate sets have been renamed, you can return to PriceLabs and manually sync your account using the "Sync my account now!" button on the Customizations Page. If adding additional date bands does not resolve the error, please submit a support ticket using the button below. 

No Rate Rows Returned

If you are seeing a notification saying "No rate rows returned" when trying to review prices for a new CiiRUS listing in PriceLabs, you will need to check that date bands and nightly rates and a minimum stay requirement of at least 1 have been added to the rate set for that property in CiiRUS. If no date bands exist for that rate set, please add date bands with nightly rates that cover dates beyond two years and a minimum stay requirement of at least 1 night. Once that has been done, return to PriceLabs and attempt to review prices again for that listing. 


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