How to pause or cancel your PriceLabs account

How to Pause, Cancel, or Delete your PriceLabs account?

While we’re sad to see you go, we understand and are here to help ensure a smooth cancellation process. Whether you’re pausing temporarily or leaving for good, this guide outlines the steps and important considerations.

Before You Start

  • PriceLabs retains the last synced rates, minimum stay rules, and customizations on your PMS/channel even after cancellation.
  • After cancelling, PriceLabs will no longer override any rates or rules—you’ll manage them directly on your platforms.
  • PriceLabs charges in arrears, meaning your final invoice will be generated at the end of your billing cycle.
  • To view or manage billing details, visit your account’s Billing page.

Pausing Your Subscription

  • This allows you to retain all your listings, settings, and customizations without being billed.
  • You can resume use without needing to set up your listings again.

How to:

Temporarily stop syncing without deleting your account or data.

  • Simply turn off the “Sync Prices” toggle for your listings.
  • You won’t be charged for the billing period when the Sync Prices toggle is turned off.

Idea: Avoid deleting listings when pausing—this prevents the need to redo setup later.

Delete Your Account:

Use this option only if you no longer wish to use PriceLabs and want all data removed.

Steps

  1. Turn off Sync for all Listings:

    • Disable the Sync Prices toggle for each listing.

  2. Turn off Market Dashboard Refresh:

    • Go to each Market Dashboard and disable Daily Refresh.

  3. Settle All Pending Invoices:

    • Navigate to Billing >  Dynamic Pricing Invoices or Market Dashboard Invoices.
    • Click Pay Now for any outstanding charges.

  4. Send Account Deletion Request:

    • Email us at support@pricelabs.co from your registered account email.
    • We’ll process the deletion once any outstanding balances are cleared.

Reminders

  • Download any needed data or invoices before requesting deletion. Once deleted, data cannot be recovered.
  • We can only delete accounts with no outstanding balance.
  • If you believe there’s a billing error or need an adjustment, email support@pricelabs.co before requesting deletion.

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