FAQ & Troubleshooting
How to Edit the Listing Bedroom Count?
When we calculate our recommended rates, one important factor we look at is how your listing compares to others of a similar size. We use the number of bedrooms in listings within your market to help with this process. Occasionally, we may encounter ...
Upload/Download Features in PriceLabs
When managing multiple listings, CSV files can make it easier for bulk data editing due to their efficient and standardized format. They allow for easy editing of multiple rows or columns, can be opened in different software applications, and provide ...
How to use PriceLabs Customer API to send the prices to Wordpress/ Wix website?
Step 0: Please ensure that the listing is active in PriceLabs. It might be connected through any PMS/channel (Airbnb/VRBO). Step 1: Next enable your API key from PriceLabs. Where to find your API Key Go to the account settings page, click "API ...
How to check if my listings are synced successfully?
Here at PriceLabs, we understand how important it is to keep your listing syncing so that the rates and customizations are constantly updated. We strive to keep it consistent and would want to ensure that you are informed if the listing is still ...
Is there a phone number I can call?
We currently do not offer support over the phone. However, we are always more than happy to answer your questions through Email, Screen-Share calls, and Chat. Please reach out to support@pricelabs.co with details, or start a chat and one of our team ...
Can I block or unblock my calendar on PriceLabs?
PriceLabs being a revenue management tool, availability is not set/altered in PriceLabs. PriceLabs does not handle calendar blocking at this time. We fetch your listing's availability from your Property Management System(PMS) or your platform. ...
What happens when Min -Stay or check-in/check-out restriction is removed from PriceLabs?
When you remove a customization from PriceLabs, it's crucial to understand that the system won't automatically revert to the default settings on your OTA or PMS. Instead, the platform will continue to apply the last pushed customization until you ...
Customizations which allow Below Minimum Prices
As explained in this article, "the minimum rate is the lowest price a user sets for their listing" -- and as the name suggests, would be the 'minimum' or the least possible recommended rate from Pricelabs for the listing, no matter what ...
How to export rates as CSV
There are a few ways to export rates as CSV from PriceLabs. Please see below: Exporting individual listing rates Step 1: Go to review prices calendar for an individual listing and click the three dots on the right top of the calendar section. See ...
Account Logs: Track settings changes made in your account
If you want to understand the changes in your customizations and pinpoint the specific time and date when the settings were changed or applied, you can refer to your account logs. You can search the logs at listing, group and account levels. You can ...
Listing's health on PriceLabs Dashboard
The Performance Metrics (Listing's Health) helps you stay more informed about how your listings are performing relative to the market easily, and also helps in making adjustments to your settings. This is available on the main Review Prices and ...
Making the most of the data visualizations in PriceLabs!
Over the last two years, we've started providing more and more data about your listing's neighborhood, your overall market, and your own portfolio. While most of the functionality is fairly intuitive, we wanted to highlight some great functionality ...
Scheduling when your listings get a price update (Timed Sync)
PriceLabs automatically does an overnight price update to the PMS/Airbnb/VRBO listings that you have turned on for sync or almost instantly with Sync Now button. More here. With our advanced sync settings, you can decide the time you want the sync to ...
Using VRBO data for your dynamic pricing!
After 2 years of tracking VRBO booking trends, we're finally ready to put them to work. You can now opt in to have VRBO data drive your dynamic pricing recommendations if you are in a VRBO heavy market. We did want to add a few findings from out ...
Listing Location Settings in PriceLabs
Part of our rate adjustments are based on the hyper-local data we use to track demand for your listing's area, so it is very important to make sure the correct location is set for your listing. If the location for your listing is off by even a few ...
Using Tags in PriceLabs
Tags in PriceLabs can be anything you please; listing addresses, unit numbers, locations, number of bedrooms, you name it! If your PMS has a nickname field, you'll see the option to include listing nicknames when importing, and the nickname will ...
Customer API
Why use Customer API? Our API allows customers to receive prices from PriceLabs & edit settings in PriceLabs for the listings that are actively syncing to other channels/PMS. Some of our customers use our API to read our recommended rates and: Direct ...
BookingAnalyzer: Understand Booking Trends in Your Listings
Note: BookingAnalyzer is a stand-alone excel tool that can be downloaded here. It is completely free, and does not require creating an account. It can help you find actionable trends in your bookings that can increase your revenue. We frequently get ...
Advanced Dashboard Display Settings
If you navigate to the Settings page from the Account menu and expand the option to show the Advance Settings, you'll see a few switches that are designed to help out users with larger portfolios. 1. Display full year calendar: When this toggle is ...
Creating an Airbnb Password
If you usually log in to Airbnb using your Facebook, Google, or Apple account, you'll need to create an Airbnb password to integrate your account with PriceLabs. To set your Airbnb password, just follow the steps below: While logged in to your Airbnb ...
How to Change the Currency of a Listing
We at PriceLabs don't store the currency of a listing. We get this information from the PMS/Channel/OTA directly while importing the listings. If you've just changed the currency of the listing in the PMS/channels/OTA, then you need to Reconnect your ...
Changing or Updating Your Email Address and Password in PriceLabs
You can change the email address associated with your PriceLabs account at any time. You may want to do this if you don't have access to the email id with which the account was originally created, or if your company name/domain has changed. Simply ...
Frequently Asked Questions
Can I add multiple Airbnb and/or PMS accounts on the same PriceLabs account? Absolutely! You can add as many accounts as you want. Just use the 'connect your Airbnb/PMS account' button and enter the credentials for the new Airbnb account. The ...
Pricing Beyond 1.5 Years
For most of our listings, we default to sending prices for a period of 1.5 years (540 days). However, we have observed that not many bookings are made more than 1.5 years in advance, which can make it challenging for our system to detect events. For ...
How to delete listings from PriceLabs?
Before proceeding to hide/delete your listing(s), please make sure to turn off the Sync Prices switch first. How to HIDE a Listing from your Dashboard If the listing is still available but is currently snoozed or temporarily unavailable, you can hide ...
How to reconnect listings?
Whenever you update your PMS/Channel Manager/OTA's account password, add new listings, or make changes to your listings such as updating the listing name and location, you'd have to reconnect your listings in order for the changes to apply to ...
Misplaced Listings
Did you temporarily misplace a listing or two after using the sort or hide function? We can help you find it! Lost listings can generally be found one of two ways: First, check to make sure your listing hasn't been hidden by going to the Manage ...
Inconsistent Rates
We find that we get these two questions mostly from users that have a PMS or Channel Manager to broadcast their PriceLabs pricing across multiple platforms. Some services/systems will allow users to add discounts or premiums on top of the pricing ...