How to add a payment method and resolve payment declines

How to add a payment method and resolve payment declines

After your 30-day trial for Dynamic Pricing ends, you’ll need to add an active payment method to continue your subscription. Use the pricing calculator to see the monthly cost breakdown by entering the number of listings.

Accepted Payment Methods

PriceLabs support the following payment options:
  • Credit Cards: Visa, Mastercard, Amex, Discover, Diners, Maestro.
  • Debit Cards: Most major debit cards are accepted. However, non-US debit cards must have a CVV, and occasional failures may occur.
  • ACH Direct Debit (US Customers): Available upon request—contact support@pricelabs.co.
  • PayPal: Available upon request due to higher fees charged by PayPal—contact support@pricelabs.co.
    • When adding PayPal, it may prompt you to enter credit card details to proceed. This requirement comes from PayPal, not PriceLabs.

How to Add a New Payment Method

  1. Click on your Profile icon at the top-right corner.
  2. Select Billing.  
  3. Click Payment Method. 
  4. Click the Add new card button to add a credit card.

How to Change the Default Payment Method

The most recent payment method added automatically becomes the default. To switch between existing methods:
  1. Click on your Profile icon at the top-right corner.
  2. Select Billing.  
  3. Click Payment Method. 
  4. Click MAKE DEFAULT next to the payment method that you want to switch as default.

Resolving Payment Errors: Processor Declined Error

This error occurs when your bank declines a transaction. To resolve it:
  1. Contact your bank to ask why the transaction was declined. Inform them that the charge from PriceLabs is valid and authorized.
  2. Once resolved, return to the billing page in PriceLabs:
    1. Add a new card under the Payment Method tab, or
    2. Pay an open invoice by clicking Pay Now next to it.

Additional Notes:

  1. Most customers resolve this issue by contacting their bank directly. However, if the problem persists, you can try adding an alternative payment method.
  2. Please note that our visibility into the specific reasons for these failures is limited, as payment network systems often lack transparency in their operations.

Manually Processing Payments

If you’ve recently updated your payment method or experienced a failed transaction, PriceLabs will automatically retry the charge. You can also manually process payments:
  1. Click on your Profile icon at the top-right corner.
  2. Select Billing.  
  3.  Click Dynamic Pricing Invoices, Market Dashboard Invoices, or Revenue Estimator Invoices depending on which bill you wish to pay.
  4. Click on Pay Now across the unpaid invoice.

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