How to add a payment method and resolve payment declines

How to add a payment method and resolve payment declines

After your 30-day trial period for Dynamic Pricing is over, you need to add an active payment method to continue your PriceLabs subscription. 
You can find out the monthly price break down and use the calculator where you can insert the number of listings and see the price per month here.

Payment methods we accept

We accept the following payment methods:
  • Most major credit cards (Visa, Mastercard, Amex, Discover, Diners, Maestro)
  • Most major debit cards - for the most part, these work well. But for non-US debit cards, only debit cards with CVV can be used and sometimes, we see failures. 
  • ACH Direct Debit for US Customers, available for request. Email our support team.
  • PayPal, available for request. Email our support team. This is not available by default because PayPal charges us higher fees.
Please note that if you choose to add PayPal as your payment method, it might ask you to add the credit card details to continue with the purchase. This is a restriction that comes from PayPal, not PriceLabs, and you can read more about it here.

How to add a new payment method?

  1. Click on your Profile icon at the top-right corner.
  2. Select Billing.  
  3. Click Payment Method. 
  4. Click the Add new card button to add a credit card.

How to change the default payment method?

Currently, the most recent payment method added in PriceLabs becomes the default payment method.
If you have multiple payment methods added, and want to change the default status between those, follow these steps:
  1. Click on your Profile icon at the top-right corner.
  2. Select Billing.  
  3. Click Payment Method. 
  4. Click MAKE DEFAULT next to the payment method that you want to switch as default.

Payment errors: Processor declined error

We show this error when we get a decline from your bank while trying to process the payment or while adding a new card.
If you are getting this error, you'll need to:
  1. Call your issuer bank to ask about the transaction decline. You have to let them know that the charge from PriceLabs is valid and that you authorize PriceLabs to charge you.

  2. Once you have spoken to your bank, come back to PriceLabs and go to the billing page. Now, if you need to add a new card, go to the "Payment Method" tab or if you want to pay an invoice, click the "Pay Now" button against your open invoice.
Most customers have successfully done this by calling their bank. But if it doesn't work for you, the other option is to add a different payment method.
We have limited visibility into why this failure is happening. Unfortunately, the payment network systems are still very opaque about how they work.

How to manually process payments?

If you recently updated the payment method or had a failed transaction, our system will automatically reattempt the charge within a few. However, you also do have the option to manually process the payment. You can follow the steps below:
  1. Click on your Profile icon at the top-right corner.
  2. Select Billing.  
  3.  Click Dynamic Pricing Invoices, Market Dashboard Invoices, or Revenue Estimator Invoices depending on which bill you wish to pay.
  4. Click on Pay Now across the unpaid invoice.


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